NCH Software Case Study
Printing | Packaging | Discs | E-Commerce | Fulfillment | Distribution
On-Demand Products
Printed Manuals & Backup CDs At Time Of Digital Download
NCH Software processes over eighty thousand free trial software downloads a day. When a download is purchased, the customer has the option to pay an additional $18.75 for a printed manual and backup CD. For the large number of customers who want physical products, NCH processes the financial transaction and submits the order to Gung-Ho for on-demand manufacturing and same-day fulfillment directly to their customers worldwide.
Printed Manuals & CDs As Part Of Ongoing Customer Support
NCH Software customers can purchase printed manuals and backup CDs as one of their NCH Software Support Options. For the large number of customers who want physical products, NCH processes the financial transaction and submits the order to Gung-Ho for on-demand manufacturing and same-day fulfillment directly to their customers worldwide.
Retail Boxed Products
Retail Boxed Products For Web Store Sales
NCH Software sells Retail Boxed Products through their NCH Software Web store as well as third-party Web stores like Amazon.com. Gung-Ho manufactures and warehouses all the NCH Software Retail Boxed Products. When orders are placed at NCH Software or Amazon.com, they process the financial transaction and submit the physical product order to Gung-Ho for same-day shipping directly to their customers worldwide.
Retail Boxed Products For Retail Store Sales
NCH Software also sells Retail Boxed Products through traditional brick-and-mortar retail stores like Staples. Gung-Ho manufactures all the NCH Software Retail Boxed Products and ships them in bulk to distributors like Ingram Micro which in turn supply the retail stores in the United States, Canada, the UK, Europe, and Australia.
Combined Production Reduces Cost
Some items, such as the Software Essentials NCH Software Product Catalog shown above, are included in both the On-Demand and Retail Boxed Products. Since Gung-Ho manufactures all of the items included in both product types, we can produce the common items in larger quantities at a lower unit cost which reduces the total cost for each type of product.
E-Commerce Orders
Orders Fulfilled From Multiple Web Stores (click the store image for a live demo)
NCH Software’s Retail Store
Amazon.com’s Retail Store
NCH Software’s Support Store
Gung-Ho fulfills orders from NCH Software’s Retail Web store, Amazon.com’s Retail Web store, and NCH Software’s Support store. All fulfillment order data, from every order source, is securely stored in our GENIE system to provide NCH Software with online, real-time comprehensive sales information they can access at any time, from any device via the GOLD Web portal.
Fulfillment & Distribution
Direct-To-Consumer Fulfillment
As soon as a consumer places a Web order for an NCH Software on-demand or retail boxed product, regardless of the order’s source, that order is forwarded to Gung-Ho for same-day fulfillment directly to the end-user consumer anywhere in the world. Every fulfillment order, with all of its customer’s order and shipping information, is in GENIE, integrated with NCH Software’s internal order system, and made available online, real time, for NCH Software to access at any time, from any device via the GOLD Web portal.
Bulk Distribution To Distributors And Retailers
When NCH Software receives a distributor or retailer order, that order is forwarded from NCH Software’s internal order system to Gung-Ho for shipping directly to the distributor or retailer. Every distribution order, with all of the order and shipping information, is in GENIE, confirmed back to NCH Software’s internal order system, and made available online, real time, for NCH Software to access at any time, from any device via the GOLD Web portal.